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  1. Mandala
  2. FAQ

FAQ

Legal Policies

  • Restricted countries list
  • Mandala General Disclaimer
  • Mandala Exchange Terms and Conditions
  • Mandala Exchange EULA
  • Mandala Exchange GDPR Privacy Policy
  • Mandala Exchange KYC & AML Policy

MDX Token

  • What Version of MDX Do I Have?
  • How To Add MDX to MEW (My Ether Wallet) or Metamask
  • MDX Supported in Ledger Live
  • How Can I Purchase the MDX Token?

Account Management

  • Resolving common KYC issues
  • I am experiencing login or account issues.
  • How do I register for the Mandala platform?

Deposits and Withdrawals

  • Purchase Crypto with Credit/Debit Card or Fiat
  • Missing Deposit - Wrong/Missing Memo, Unsupported Token, Deposit from Other Exchange
  • Network is down for maintenance
  • Withdrawal Fees
  • Why is my withdrawal stuck pending?

Security

  • I am not receiving verification emails
  • I am having problems with my 2FA
  • Why are my account withdrawals disabled?
  • How do I enable Google Authenticator for 2FA?
  • How do I change my password?

General Questions

  • New Mandala Exchange Important Information
  • List of Supported Assets - Spot Exchange
  • Where are the Mandala social channels?

Trading

  • Trading Fees
  • What order types can I use to trade on Mandala?
  • How do I view my holdings on Mandala?
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