FAQ

Legal Policies

• Restricted countries list
• Mandala General Disclaimer
• Mandala Exchange Terms and Conditions
• Mandala Exchange EULA
• Mandala Exchange GDPR Privacy Policy
• Mandala Exchange KYC & AML Policy

MDX Token

• What Version of MDX Do I Have?
• How To Add MDX to MEW (My Ether Wallet) or Metamask
• MDX Supported in Ledger Live
• How Can I Purchase the MDX Token?

Account Management

• Resolving common KYC issues
• I am experiencing login or account issues.
• How do I register for the Mandala platform?

Deposits and Withdrawals

• Purchase Crypto with Credit/Debit Card or Fiat
• Missing Deposit - Wrong/Missing Memo, Unsupported Token, Deposit from Other Exchange
• Network is down for maintenance
• Withdrawal Fees
• Why is my withdrawal stuck pending?

Security

• I am not receiving verification emails
• I am having problems with my 2FA
• Why are my account withdrawals disabled?
• How do I enable Google Authenticator for 2FA?
• How do I change my password?

General Questions

• New Mandala Exchange Important Information
• List of Supported Assets - Spot Exchange
• Where are the Mandala social channels?

Trading

• Trading Fees
• What order types can I use to trade on Mandala?
• How do I view my holdings on Mandala?