Your Mandala account may be showing that it is disabled. This can happen for a number of reasons. Most often it indicates that there was a potential security concern related to your account, so we disabled it for your protection.

We have listed a few of the most common reasons below for why an account may have been disabled:

• Our security team suspected your account was hacked, so we disabled it.
• You violated the Mandala terms of services.
• You requested to have your account disabled.
• Your account was involved in irregular trading activity.

Before we restore access to your account, our team will perform a review of the account. Please note that this process can take some additional time due to the nature of this space and the mindfulness that transactions are irrevocable. We want to be sure you are as protected as possible.