If you have an uncredited deposit that has the required number of network confirmations on chain as specified by our system, please contact our Customer Support team and provide us with the following information:

• Your Mandala Exchange account email address
• Cryptocurrency name
• Transaction ID (TXID) in text form (not a screenshot)
• Network used for the deposit
• Any memo that may be required 
• Any further information that may be helpful

In some cases, recovery may not be possible.

https://support.mandala.exchange/hc/en-us/requests/new