How does the KYC process work?

You will be asked to scan a valid ID (passport, driver’s license, government issued ID) using your webcam or phone camera. Please note that the driver’s license and ID need to be plastic cards to be recognized. This is a new method designed to reduce fraud, it is easy to use and – most importantly – fulfils all security standards.

Who is behind the ID verification?

The company behind this ID verification is called Sumsub. Sumsub specializes in card recognition and has developed a secure mechanism to accept and verify IDs online.

Why was I asked to provide an ID?

This is a measurement to prevent fraud, specifically ID fraud.

How long does it take to verify my ID?

This process can take between 5 seconds and 4 minutes depending on the options selected and the quality of lighting, camera resolution and ID type selected.

Do I need a webcam?

If you do not have a working webcam connected, you can upload an image file of your ID instead.

Do I have to activate the webcam?

Yes, please click ‘Allow’. Your webcam will be turned off automatically upon completion of the verification process.

Can I verify my ID if I do not have a webcam?

Yes, simply upload an image of your ID. Click ‘Start ID verification’, then select ‘Upload a file of your ID’.

Which IDs are supported?

Please provide either your passport, driver’s license or a government issued ID. Driver’s licenses and government issued IDs need to be made out of plastic to be recognized. Please check the selection on your left.

Who will be able to see my ID?

Only the company or institution that asked you to provide a valid ID.

What happens to my ID data?

None of the information you submit will be shared. Your details will be automatically checked and – if verified – only the company requesting the verification will receive your ID information.

What happens after I have scanned my ID?

The ID will be automatically verified, and the information will be forwarded to the company or institution that asked for an ID verification.

What happens if my ID gets declined?

Please check if your ID is readable and fulfils the required criteria (ie. driver’s licenses and government issued IDs need to be valid plastic cards). Try to scan the ID again, or upload it manually.

My ID isn’t scanning, why is that?

It could be a variety of factors, from the lighting in the room to the camera resolution. The ID should scan if you can clearly read the information on the computer screen.

Can I upload a black-and-white image of my document?

In order to verify all the security features we need a full color scan of your document.

* If your issue persists please submit a ticket at the Mandala Support page.