The following issues can be resolved by using our retrieval tool that can be found in the link below.
- Forgotten or filled in incorrect memo/tag
- Deposit of an unlisted coin
- Another exchange refunded the deposit to Mandala
https://trade.mandala.exchange/usercenter/wallet/not-arrival/guide
Please make sure the transaction has the required number of network confirmations on chain as specified by our system on the initial user deposit page before making a request.
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If you have an uncredited deposit that does not fall into these categories, please open a new ticket with our support team.
https://support.mandala.exchange/hc/en-us/requests/new
More information on how to make a deposit can be found on the Mandala Exchange YouTube page.