If you are experiencing issues logging into your Mandala account or are experiencing issues with some account features, please try the following troubleshooting steps to potentially resolve the issue before submitting a support ticket.
1. Clear the browser cache and remove any Mandala related cookies
If you are unsure of how to clear the cache on your browser, you can click the name of the browser you are using below for further instructions.
2. Try using a different browser than the one you are currently using
Try to use one of the other popular browsers that may be installed on your device.
3. Try these alternative solutions
If the problem persists, you can also try accessing the platform using an incognito or private window. For Windows, you can use the shortcut Ctrl + Shift + N, and for Mac, you can use Cmd + Shift + N.
This is a good way to see if it's cookies and cache that's causing the problem.
If you're using the Brave browser, please make sure you have the Shields Down option enabled when you access our site.
If the issue persists on multiple browsers, we ask that you please submit a ticket.